Legal Information and Claims

Registration in the Bank of Spain

Corporate Governance and Remuneration Policy

Complaints and Customer Service

OPEN BANK S.A. is a bank registered in the Registro de Bancos y Banqueros [Banks and Bankers Register] of the Bank of Spain (Trade Registry of Madrid, page 202, volume 5308, sheet M-87030)

Registered Office: Plaza de Santa Bárbara 2, 28004, (Madrid).
Telephone: +34 91 177 33 10
Email: ayuda@openbank.es
Trade Name: Openbank.
Tax ID No.: A-28021079
Name: OPEN BANK S.A.
Bank Code: 0073.

In its activity, Openbank is supervised, among others, by the following institutions:

European Central Bank and Bank of Spain
National Securities Market Commission (CNMV)
PriceWaterhouseCoopers, S.L. (External Audit)
The Spanish Tax Authorities
National Social Security Institute (INSS)
The internal audit function is outsourced to Banco Santander, S.A.

OPEN BANK, S.A. forms part of the Deposit Guarantee Fund for Credit Institutions.

Shareholder structure

Name of the shareholder	No. of shares	Percentage
Banco Santander, S.A.	172,782,818	99.999994212%
Cántabro Catalana de Inversiones, SA.	10	0.000005788%

This information can be downloaded here.

For the purposes of Rules 60 and 61 of Circular 2/2016 of 2 February, of the Bank of Spain to credit institutions on supervision and solvency, the following information is published:

Would you like to get in touch with Zinia?

You can contact our Customer Service department through the following channels:
- By phone on +31 30 7007 909, Monday to Friday from 9 a.m. to 5 p.m.
- By email to info.nl@zinia.com

Zinia undertakes to inform you of the status of your filed claim within 48 working hours.

12.1 Claims and Customer Care Service

When the response provided by the Customer Service Department is not satisfactory, you may contact Openbank’s Claims and Customer Care Service. Here are the contact details:

Customer Care Service of the Santander Group:

Apartado de Correos 35.250

28080 – Madrid

Email: Santander_reclamaciones@gruposantander.es

Fax: 91 759 48 36

Telephone: +34 91 276 21 54 ó 900 22 32 42

12.2 Customer Ombudsman

The Customer Ombudsman is an independent body with which the Santander Group is affiliated and to which you may submit your claims. Here are the contact details:

Mr José Luis Gómez-Dégano y Ceballos-Zuñiga
Apartado de Correos 14019
28080 Madrid
Fax: 91 429 23 19

12.3 Bank of Spain Claims Service

Once the claim has been filed with the Claims and Customer Care Service or with the Customer Ombudsman, if the response has not been satisfactory or a period of one month has elapsed since the claim was filed without having received a response, you may contact the Bank of Spain Claims Service. Here are the contact details:

Servicio de Reclamaciones del Banco de España [Bank of Spain Claims Service]

Calle Alcalá 48, 28014 Madrid

You can visit their website here.

Before submitting your claim to the Claims Service of the Bank of Spain, we remind you that current regulations require customers to demonstrate that they have previously contacted Openbank’s Customer Service Department or the Santander Group’s Consumer Ombudsman, who acts independently with respect to the principles and guidelines that apply in the exercise of their duties.

12.4 Claims forms

Claims forms are available at Openbank branches:

Paseo de la Castellana, 134, 28046 – Madrid

Plaza de Santa Bárbara, 2, 28004 – Madrid

Telephone number for incidents: +34 900 223 242

Additionally, you can download and submit the claims forms via the following link: https://tramita.comunidad.madrid/denuncias-reclamaciones-recursos/reclamaciones-denuncias-consumo.

In compliance with the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, on the resolution of online consumer disputes, a link to the online dispute resolution platform, implemented by the European Commission, is indicated below, which you can resort to in order to resolve any discrepancy or dispute regarding the services provided online http://ec.europa.eu/odr.