Frequently asked questionsGetting started with ZiniaAre there restrictions on what can be sold through Zinia?Are there restrictions on what can be sold through Zinia?Our products and servicesOur product and servicesService detailsCredit checksDeclined purchasesAccount detailsSpecial circumstancesPurchases and deliveriesPurchasesDeliveriesReturns and refundsCancellationsReturnsManaging refundsPaymentsMaking paymentsManaging paymentsPayment problemsFraud and securityFraud preventionIdentity verificationAuthentication checksFraud prevention scamData protectionReporting fraudOur products and servicesProducts and servicesPricingAbout ZiniaGetting started with ZiniaReturns and refundsManaging refundsCancellationsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionWe always protect our customers and merchants; therefore, some products may not be supported by Zinia. See our “Terms & Conditions” for further information.