How can I protect myself against fraud?

There are lots of useful information available through industry initiatives to help consumers protect themselves against fraud. We’ve highlighted a number of these simple tips below:

- Never give out your personal details to someone who has called you unexpectedly. This includes your account information and passwords or PIN. Financial services companies or the police will never call you and ask for this type of information.

- Never download any software onto your PC or mobile phone when asked by someone over the phone or by email, even if you think you are speaking to a trusted organisation.

- If you are unsure about someone who has called you claiming to be from the bank or another company, hang up and call back on the company’s published telephone number.

- Keep your personal information secure when using your card over the phone, on the internet, or in shops by ensuring that others can’t overhear you or see your information.

- Use a redirection service when moving to a new home such as Royal Mail, and inform your bank, card company and any other organisations that require your new address.

- Destroy unwanted documents including bills, bank statements or letters that are in your name, preferably by using a shredder.

- Provide as little personal information about yourself on social media as possible and only accept invitations from people you know.

- Be careful if other people have access to your post. Contact Royal Mail if you think your post is being stolen.

- Cancel any lost or stolen credit or debit cards immediately.

- If your passport, driving licence, cards or other personal information have been lost or stolen, immediately contact the organisation that issued it.