Before reporting a purchase as fraudulent, check to ensure that you or a relative didn’t make the purchase by mistake. You should also check if you’ve received any emails from Zinia on or around the purchase date. In this case, the emails will state the items and store where they were purchased.

If you still don’t recognise the purchase and believe you may be a victim of fraud, please call us on +31 30 7007 909, email us at or speak with us via the Zinia chat.