Frequently asked questionsDeliveriesWhen will I receive my order?When will I receive my order?Purchases and deliveriesOur product and servicesService detailsCredit checksDeclined purchasesAccount detailsSpecial circumstancesPurchases and deliveriesPurchasesDeliveriesReturns and refundsCancellationsReturnsManaging refundsPaymentsMaking paymentsManaging paymentsPayment problemsFraud and securityFraud preventionIdentity verificationAuthentication checksFraud prevention scamData protectionReporting fraudOur products and servicesProducts and servicesPricingAbout ZiniaGetting started with ZiniaReturns and refundsManaging refundsCancellationsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionUnfortunately, we're unable to help you with this question. Please contact the shop where you placed the order for information about the delivery.