How do I report a problem with my purchase?

Is something wrong with your purchase? We suggest following these steps:

1. Contact the shop.
Only the seller can provide information about your order and make adjustments if necessary.

2. Check the app or website for updates.
If the shop has updated your purchase (e.g., as the result of a return), we will also update your payments and refund any corresponding amounts. Bear in mind that it can take up to 14 days for a refund to be processed.