Cancellations are first processed by the online or physical store. Once processed, the store will inform us of the cancellation and we will update your payment status. As such, the payment status isn’t updated automatically. In fact, it may take a few days to update after the cancellation has been processed. But don’t worry, we’ll let you know as soon as we’ve updated your payment status.

Is the payment due date approaching, but you’ve cancelled a part of your order? Don't worry, you don't have to pay for anything you don't want to keep. If your payment status has not been updated after one week, please give us a call on +31 30 7007 909, send us an email at or speak with us via the Zinia chat.