Returned orders are first processed by the online shop. Afterwards, it informs us and we update the payment in your account. As a result of this process, it can take a while before you have the money back in your bank account. Usually, you will receive the refund within 5 business days, but in rare cases it can take up to 14 business days.

Still not received the refund amount in your account after 14 days? Please call us on +31 30 7007 909 or email us at