Frequently asked questionsSettlement reportsWhat can I do if I haven't received the settlement in my bank account?What can I do if I haven't received the settlement in my bank account?SettlementsOur products and servicesService detailsDeclined purchasesAccount detailsSpecial circumstancesPurchases and deliveriesPurchasesIn-store purchasesDeliveriesReturns and refundsCancellationsReturnsManaging refundsPaymentsMaking paymentsManaging paymentsPayment problemsFraud and securityFraud preventionIdentity verificationAuthentication checksData protectionReporting fraudOur products and servicesAbout ZiniaProducts and servicesPricingGetting started with ZiniaReturns and refundsManaging refundsCancellationsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionContact our Merchant Support team at business.de@zinia.com and we will be happy to help.