Returns
Frequently asked questions
The online shop where I placed an order has not yet processed my return. Who should I contact?
I want an update on my return shipment. What do I need to do?
Can I return products ordered online to a physical store?
How long do I have to return my order?
Where do I send the items that I want to return?
I have returned my order, but have already paid. How long will it take to receive a refund?
I have partially returned my order, but my account still shows that I need to make a full payment. What should I do?
I want to return a part of my order. What should I do?