A returned order is first processed by the online shop. Afterwards, they inform us and we make sure that you get your money back. Therefore, it may take a bit of time before your money is back in your bank account. Usually, you will receive the refund within 5 business days, but in rare cases it can take up to 14 days.

Have you still not received the money in your account after 14 days? Please call us on +49 216 1621 0029 or email us at info.de@zinia.com.