FAQsPayment problemsPayment problemsPaymentsOur products and servicesService detailsDeclined purchasesAccount detailsSpecial circumstancesPurchases and deliveriesPurchasesIn-store purchasesDeliveriesReturns and refundsCancellationsReturnsManaging refundsPaymentsMaking paymentsManaging paymentsPayment problemsFraud and securityFraud preventionIdentity verificationAuthentication checksData protectionReporting fraudOur products and servicesAbout ZiniaProducts and servicesPricingGetting started with ZiniaReturns and refundsManaging refundsCancellationsSettlementsSettlement reportsReceiving paymentsOnboarding and integrationStart working with usIntegrationFraud and securityFraud preventionFrequently asked questionsWhat happens if I fall behind on my payments?The amount on the invoice is incorrect. What should I do?I have received a reminder of a payment that I have already made. What should I do now?My payment by bank transfer was not registered. What should I do?