Zinia

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I want to return a part of my order. What should I do?

Returns and refunds
Onboarding and integration
Start working with us
Integration
Fraud and security
Fraud prevention

You don't pay for something you don't want to keep. Sounds amazing, right? If you want to return part of your order, please follow these steps:

1. Follow the return instructions of the online shop. Returns must follow the shop's policies. So, check its website for information and instructions on how to return the order.

2. Save the tracking information. If the shop provides a tracking number, keep this number until the return has been processed.

3. Check your account for updates. Once the shop has confirmed the return, we will update your payment and refund a payment, if applicable. It can take up to 14 days for a refund to be processed.

Got any questions about your return shipment? Please contact the shop directly.