We verify the identity and address of all our customers through external data sources, including credit checks, among others. This varies between soft and hard checks, depending on the product you take out. If we fail to sufficiently verify your identity with independent data providers, we may decline your transaction. This credit check is automatic and we don’t have access to your credit information, so we can’t provide you with any further information or change the status of any declined transaction.

In the event we make an automated decision, we’ll let you know and you’ll have the opportunity to exercise your right not to be subject to a decision based solely on automated processing, requesting the personal involvement of one of our analysts.

You can find more information about this in the Zinia Privacy Policy.