I have reported a problem with an order. Do I still have to pay for it?

The advantage of shopping with us is that you only have to pay for what you are going to keep.

Please take into account that problems with your order must be handled directly with the physical or online shop where you made the purchase. If the shop confirms a cancellation or return of your order, we will update your payment plan accordingly and refund any amounts (if applicable).

Refund processing times vary and can take up to 14 days depending on your bank.