We're sorry to hear that. Firstly, it goes without saying that you won’t have to pay for an order or item you’ve been sent by mistake, and any payment already made will be refunded.

To process your refund, please contact the shop where you placed the order. Let them know which items you want to return and carefully follow their instructions to make sure that the return shipment arrives safely. If the shop provides a tracking number, mention this when requesting the return and keep the number safe until the return has been processed.

In the event you’ve already spoken to the store and the issue hasn’t been resolved, click here to open a dispute.