How do I cancel my order?

If you want to cancel an order, we suggest following these steps:

1. Follow the cancellation instructions provided by the online shop. Cancellation is subject to the shop's cancellation policy, so please check their website for information and instructions on how to cancel an order.

2. Check your Zinia account for updates. Once the shop has confirmed the cancellation, we will update your payment and process your refund if applicable. It may take up to 14 days for a refund to be processed.

Got any questions about the status of your cancellation? Please contact the shop directly.