Returned orders are first processed by the online shop. Afterwards, it informs us and we update the payment in your account. Therefore, it may take a while before you have the money back in your bank account. Usually, you will receive the refund within 5 business days, but in rare cases it can take up to 14 business days.

Have you still not received the money in your account after 14 days? Please call us on +49 216 1621 0029 or email us at