Returns are first processed by the online or physical store. Once processed, the store will inform us of the return and we will pay the refund into your account, where applicable, and update your payment status. Please note that refunds usually take around 5 business days to process. However, on occasions they may take up to 14 days.

Still not received your refund after 14 days? Give us a call on +49 216 1621 0029, email us at or speak with us via the Zinia chat during our customer service hours (Monday to Friday: 9:00 a.m. - 5:00 p.m.).